MONEY BACK GUARANTEE
We hope you love your new Neo G purchase. But if you’re unhappy with the goods for any reason, please return your item to us in its original packaging, boxed and undamaged.
We are happy to offer a full refund or exchange on unused items returned within 30 days. If the item is faulty, we are happy to offer a refund or exchange where possible. Full terms and conditions can be found on our terms and conditions page.
Unfortunately we are unable to accept the return of any worn, used or damaged products. Our money back guarantees cover unused items only.
Please Note: Due to hygiene reasons, we are unable to accept the return of any footwear products once these have been worn, with the exception of faulty items.
Returning your product couldn’t be easier.
Simply contact us on the below email address and we’ll be in touch to confirm your refund or arrange an exchange.
Preparing and sending the package
Once a return has been agreed with our customer service team, securely package your product and return it to:
Neo G Returns
Po box 511
Please ensure it is packaged well as we do not accept any responsibility for lost or damaged returns.
Receiving your refund
We always aim to process your return as quickly as possible.
If you would like any further information or if we can be of any assistance, please call our customer service team on +44 (0) 1423 507 309 or email us on firstname.lastname@example.org
Fast DELIVERY options
Various shipping options are available:
- Delivery charges are detailed at the point of website checkout. Costs and timings vary depending on the delivery destination and product size.
If you have any questions about your order, please contact our customer service team on email@example.com
We try our very best to inform our customers of any potential delay. Occasionally, delays can happen, which are often beyond our control. We work hard with our courier to deliver within the times quoted, but we cannot guarantee timely delivery.