We hope you love your new Neo G purchase. But if you’re unhappy with the goods for any reason, please return your item to us in its original packaging, boxed and undamaged.

We are happy to offer a full refund or exchange on unused items returned within 30 days. If the item is faulty, we are happy to offer a refund or exchange where possible. Full terms and conditions can be found on our terms and conditions page.

Unfortunately we are unable to accept the return of any worn, used or damaged products. Our money back guarantees cover unused items only. 

Please Note: Due to hygiene reasons, we are unable to accept the return of any footwear products once these have been worn, with the exception of faulty items.



Returning your product couldn’t be easier.

Simply contact us on the below email address and we’ll be in touch to confirm your refund or arrange an exchange.




Preparing and sending the package

Once a return has been agreed with our customer service team, securely package your product and return it to:

Neo G Returns

Brisbane Office

Po box 511

New farm

Q 4005 

Please ensure it is packaged well as we do not accept any responsibility for lost or damaged returns.


Receiving your refund

We always aim to process your return as quickly as possible.

If you would like any further information or if we can be of any assistance, please call our customer service team on +44 (0) 1423 507 309 or email us on



Fast DELIVERY options

Various shipping options are available:

  • Delivery charges are detailed at the point of website checkout. Costs and timings vary depending on the delivery destination and product size.


If you have any questions about your order, please contact our customer service team on


We try our very best to inform our customers of any potential delay. Occasionally, delays can happen, which are often beyond our control. We work hard with our courier to deliver within the times quoted, but we cannot guarantee timely delivery.